Project Implementation Specialist – Remote Hirebridge LLC [Service] USA

  • Full Time
  • USA
  • Applications have closed

Website Hirebridge LLC

If you have excellent communication skills then apply for the Project Implementation Specialist – Remote offered by the Hirebridge LLC. They are offering new job opportunities in their USA offices. Application deadline is approaching, apply soon.

Brief Details

Organization: Hirebridge LLC
Sector: Service
Application Deadline:
Location: USA

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Description

CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every size across North America. We provide the broadest, smartest and most unified software suite that serves 3 in 4 citizens across North America.

Are you a former dispatcher, police officer, records clerk, investigator or just someone looking to expand your career? Are you ready to work independently while traveling across the country? Self-motivated, driven, and road warrior? These are all what we’re looking for.

We are seeking software consultants to work with the Police, Fire, and Communications Centers across the US throughout the software implementation lifecycle. This role helps drive customer satisfaction with the configuration guidance provided by the consultants and is a key contributor to our success.

The Software Consultant acts as the subject matter expert for configuration of CentralSquare Public Safety software solutions. This responsibility broadly includes the discovery, configuration, validation, and testing, training and Go-Live phases of CentralSquare software project implementation. Provides initial demonstration of software to customer, analyzes customer processes and recommends best practices for customer to follow with CentralSquare software. Will provide on-site or remote configuration training to agency personnel. This position will provide on-site end user training to agency personnel. The person in this role possesses an excellent level of product knowledge, serves as liaison between the organization and customers, and works closely with project management staff to maintain implementation timelines.

ESSENTIAL FUNCTIONS

Develops and maintain subject matter expert knowledge for the configuration of CentralSquare software solutions
Analyzes customer processes and recommend best practices for customer to follow with CentralSquare software
Completes project assignments and client interactions under supervision of a Project Manager
Provides consistent follow up and follow through on the project tasks, deliverables, and communications with the project team and the clients
Maintains project documentation, project tickets, and client supplied information
Performs system demonstrations of CentralSquare software
Assists agencies in configuring their system to best meet their unique needs
Assist agency personnel with system review and testing prior to go-live and with equipment installation and setup
Identifies, documents and communicates project risks to the Project Manager
Delivers outstanding customer service via phone, email, remote meetings and in person
Builds and maintains strong working relationships with customers
Provides onsite training to agency personnel using both direct end-user training and train-the-train formats
Conducts internal training sessions
Presents at user conferences as necessary
Works with a wide range of disciplines and personalities, both internally and externally
Assists with onboarding new employees
Handles increased complexity of projects (multiple agencies, multiple modules)
Creates and updates documentation for product configuration and use
Identifies topics and processes that need improvement and provides solutions to manager
Demonstrates initiative by sharing scenarios and lessons learned with team members
Other responsibilities as required

KEY DIFFERENTIATORS

Ability to provide configuration and best practice recommendations for all CentralSquare Suite modules
Proven track record of minimal post go live issues and follow up from customers
Performs configuration reviews on both live and non-live databases and provides best practice recommendations on how to improve current processes
Works on any size project based on complexity with minimal supervision
Tests and provide input into implementation plans of new products and large-scale projects

Requirements:

Education: Bachelor or Associate degree

Specialized knowledge: Public safety and justice experience highly preferred

Computer Skills: MS Product Suite – specifically MS Word, MS PowerPoint, MS Outlook, MS Excel, MS SQL and/or SSRS Reporting

Competencies:

Excellent oral and written communication, interpersonal, and presentation skills
Self-motivated
Very strong analytical and organizational skills; detail-oriented
Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility. ability to handle multiple projects and tasks simultaneously
Ability to learn new applications and system features quickly
Dedicated to the best possible customer experience and takes initiative toward improving it
Ability to articulate technical and functional concepts to technical and non-technical audiences

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